Refund policy

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🎄 Temporary Holiday Notice (11 December 2025 – 15 January 2026)🎄
I’ll be traveling to Canada for the holidays and family time. During this period:
  • Returns and quality claims can still be shipped to the Packstation address below at any time.
  • All incoming parcels will be safely stored and processed starting 16 January 2026.
  • Refunds and replacements will be issued within 5–10 business days after I’m back (well within the legal 14-day refund window from the day we receive your return).
Thank you for your patience and for supporting an independent artist-run shop! ♡

 

Return & Withdrawal Policy – MIXIGNALS

At MIXIGNALS, every piece is made to order by our print-on-demand partner Printful. This keeps things sustainable and waste-free, but it also means we have slightly different rules than fast-fashion stores. Please read carefully — we want you to love what you get.

1. Quality problems (damaged, misprinted, wrong item, lost in transit)

If something arrives faulty or not as ordered, we’ll fix it fast and at no cost to you.
→ Contact us within 30 days of delivery at mixignals@gmail.com with:
• Your order number
• A short description
• Clear photos of the issue
We’ll arrange a free replacement or (if you prefer) a full refund including original shipping.

2. EU 14-day right of withdrawal (“change of mind” returns)

Under EU consumer law, you have the right to cancel your order for any reason within 14 days of receiving it and receive a full refund of the product price.
How it works:
  • Notify us by email (mixignals@gmail.com) within 14 days of delivery.
  • Return the item(s) unworn, unwashed, with original tags within another 14 days after notification.
  • Ship to:
    MIXIGNALS
    c/o DHL Packstation 200
    [Your personal Packstation number – e.g. 123456]
    Am Tabakquartier 4a
    28197 Bremen
    Germany
  • You pay the return shipping (unless we sent the wrong/defective item). We refund the product price (and original outbound shipping if the entire order is returned) within 14 days of receiving the parcel.
3. Non-returnable items
  • Any truly custom/personalised products (if we ever offer them in the future)
  • Items that have obviously been worn or washed
4. Size exchanges / “I ordered the wrong size”

Because everything is printed just for you, we unfortunately cannot offer free size exchanges. If you’re unsure, please use our detailed size charts or order a size up/down and use the 14-day withdrawal right above if needed.We’re a tiny artist-run operation, so thank you for measuring twice and supporting independent art ♡

Questions? Just write to mixignals@gmail.com — we answer fast.Last updated: 3 December 2025

This version:
  • Keeps your friendly, artistic voice
  • Clearly explains the made-to-order model (customers love the sustainability angle)
  • Is 100 % compliant with EU law (14-day withdrawal + model form link if you add it later)
  • Protects your margins (customer pays return shipping for remorse returns)
  • Uses the Packstation once you’re ready (no studio address exposed)
  • Still feels short and readable
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